Car rental service policy and fee description
To help travelers understand Sky Horse car rental service regulations before booking, picking up the car, and during the rental period, this section compiles common service policies, fee standards, protection plans, scope of liability, and handling procedures as an important reference during booking and car rental.
Service Policy Classification
Protection Plan and Scope of Liability
Explain the scope of application, deductible, liability limitations, and items not included in the coverage of different protection plans.
Keys, Roadside Assistance and Emergency Assistance
This document explains the procedures and associated costs for handling situations such as unlocking, lost keys, towing, tire blowouts, battery damage, and other roadside assistance.
Car pick-up, return, and late return rules
This document explains the procedures for airport car pick-up and drop-off, pick-up and drop-off at other locations, delayed return, early return, overtime fees, and related operational guidelines.
Payment, Deposit and Cancellation Rules
Please specify the payment method, deposit authorization, refund time, rescheduling and cancellation policies, and how additional fees will be collected.