I'm really glad I chose the right car rental company - Sky Horse, which speaks Chinese! It was my first time driving alone in the US, and I was always worried that it would be hard to tell what was going on, and I was often panicked, but the efficiency of the company's handling of the situation put my mind at ease.
First, the car was upgraded when I picked it up and was offered a brand new car, which was a pleasant surprise!
Secondly, on the first day of my trip, I accidentally hit something and got a flat tire. After contacting customer service, they immediately arranged roadside assistance. After that, I was caught in a snowstorm on the mountain. Luckily, I rented a snow chain and was able to get down the mountain.
I would also like to thank Han, who gave me my car on the first day, for being very nice and teaching me a lot about cars and American culture, which helped me a lot.
Finally, when I returned the car late due to traffic jam, fortunately, their flexible arrangement, and help me to the airport, everything is too good!
-- HK K To 2024/4/13
