Q&A
You can reserve a car through our website and connect with us on LINE for personalized assistance. Our team provides full support in Mandarin and English to help you choose the right vehicle and insurance plan, as well as answer any questions you may have about the rental process or your trip planning.
1. Midsize Sedan (Toyota Corolla or similar): 5 passengers / 1 large suitcase, 1 small suitcase
2. Full-Sized Sedan (Toyota Camry or similar): 5 passengers / 2 large suitcases
3. SUV (Honda CR-V or similar): 5 passengers / 4 large suitcases
4. Minivan (Honda Odyssey or similar): 7-8 passengers / 4 large suitcases
If you have fewer passengers, you can fold down the rear seats for additional luggage space. Feel free to contact us, and we will recommend the most suitable vehicle for your group and luggage needs!
Our website clearly displays the final cost when reserving your vehicle, which includes:
1. Deposit: US$100 paid via credit card when booking online. You'll receive a confirmation email.
2. Remaining Balance: Paid at vehicle pickup via credit card (tap, Apple Pay, online payment), or in cash (USD).
3. Pre-Authorization: A US$1 hold on your credit card for potential post-rental charges (e.g., unpaid tickets). This is released 30 days after vehicle return.
Additional fees will be charged after vehicle return if:
1. There are unpaid parking, toll, or traffic tickets
2. The vehicle is excessively dirty or has odors requiring special cleaning (smoking in car is strictly prohibited)
3. The fuel level is lower than at pickup
4. There is damage to the interior or exterior of the vehicle
You will need to present a valid home country driver's license, an International Driver's Permit, renter's passport, and a valid credit card.
Our rental fee includes the base rental cost, vehicle insurance, and related taxes. The total cost displayed on our website at the time of booking is the final amount—there are no hidden fees or additional charges upon arrival.
We offer two sizes of child car seats as optional add-ons during reservation.
* :: U.S. Law: Children under 8 years old must use a car seat or booster seat in the back seat. Children aged 8 or who are 4'9" (145 cm) tall can choose whether to use a booster seat.
Yes! You can cancel with a full refund up to 7 days before your pickup date by contacting us through LINE or on our website. If you need to adjust the pickup/drop-off time, location, vehicle model, or insurance plan, just let us know, and we are happy to assist.
We offer pickup and drop-off services at major airports, city centers, and surrounding areas in Los Angeles, San Francisco, San Diego, and Las Vegas, including cities like San Jose, Oakland, and the entire Bay Area. Personalized assistance is available based on your location.
Sky Horse provides convenient pickup and drop-off services within the same city (e.g., Los Angeles Airport to downtown Los Angeles) without an extra fee.
For cross-city rentals, the following fees apply:
Las Vegas to Los Angeles: US$350
The Las Vegas - Los Angeles US$350
Los Angeles to San Diego: US$100
Sky Horse offers real-time customer support via LINE. Simply reach out, and we'll assist you as soon as possible.
Yes, you can select the "Additional Driver" option during reservation, allowing both the primary and additional drivers to be covered under the insurance. Please provide driver's licenses for all drivers at the time of vehicle pickup.
*Note: Driving without insurance coverage in California can result in fines up to $720, according to state law.
The minimum age to rent a car in most U.S. states. is 21. We do not rent to drivers under 21. Drivers under 25 will incur a "Young Driver Fee" of $19/day.
Most drivers in the U.S. prefer using Google Maps for navigation. All our vehicles are equipped with CarPlay or phone mounts, making it easy to use your smartphone's GPS. If you plan to visit national parks or remote areas, we recommend downloading offline maps in advance, as some areas may have poor network coverage.
Most of our vehicles come with unlimited mileage. Some luxury models may have mileage limits, which will be clearly displayed on our website when selecting your vehicle.
Contact the local police immediately to file a report, and notify us as soon as possible. We will assist with the necessary follow-up procedures.
We recommend refilling the gas tank to the same level it was at during pickup. If the fuel level is lower, additional fees will apply, which may be higher than refueling yourself.
Yes! The more days you rent, the lower the daily rate. You can view discounted rates directly on our website. For rentals over 180 days, please contact us via LINE for special discounts.
In the U.S., the two major risks are: (1) Vehicle damage or theft, which can result in losses exceeding US$30,000 (2) Liability for third-party property damage or injury, which can lead to varying levels of compensation claims
Sky Horse offers three insurance plans to choose from based on your needs. If you're unsure which to select, feel free to ask our customer support team, and you can adjust your plan before the trip.
